✦ FAQ ✦
Every jewel carries a story — and so does every journey it takes to reach you.
This is not simply a list of questions, but a map of care, meaning, and connection.
Here you’ll find everything you may wonder about: how each piece is crafted and cared for, how it is wrapped, and how it travels safely to your hands.
Like a star that never fades, may this guide lead your treasure safely to you.
✦ Custom and Personalised Orders ✦
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Some stories can only be told through a jewel made just for you.
We love creating treasures that are uniquely yours.
You may request specific gemstones or colors, adjust lengths or sizes, or ask for designs carrying personal symbolism.
Leave a note at checkout or contact us before ordering — together, we’ll bring your vision to life.
Please note: personalized pieces are made especially for you and cannot be returned.
✦ Sizing Details ✦
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Every body is unique — and your jewel should feel as if it always belonged there.
Each listing includes exact dimensions so you know what to expect.
If you need a different size, share your wrist or neck measurement — we adjust it with care, at no extra cost.
Your jewel arrives made to fit you perfectly.
✦ Care Instructions ✦
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Care is not routine — it is ritual.
Treat your jewel with care to preserve its original brilliance.
Avoid water (shower, swimming), exercise, and contact with chemicals such as lotion, perfume, hairspray, or bleach.
When not worn, store it wrapped in a soft cloth.
Clean only with mild soap, warm water, and a soft cloth — never harsh cleaners.
A gentle touch keeps it radiant for years.
✦ Gift Wrapping & Packaging ✦
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The first impression of a jewel is its arrival.
Each order is wrapped with care, ready to begin its journey.
The box is not just packaging — it is a vessel of light, meaning, and story.
We can include a handwritten card with your personal message.
Your parcel can be sent directly to the recipient — simply provide the correct address at checkout.
After your order is placed, we contact you to confirm every detail — because every story deserves to arrive exactly as intended.
✦ Can You Make a Unique Piece Based on My Personal Story or Idea? ✦
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Every soul carries a story — some are meant to be worn.
Yes — and it is our favorite kind of creation.
From gemstone combinations to milestone pieces or deeply personal designs, we bring your idea to life.
Share your story, vision, or dream — and we will shape a jewel that is truly yours.
✦ Can I Request a Specific Gemstone in a Design I See in Your Shop? ✦
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Every stone speaks its own language — of color, energy, and memory.
Absolutely.
If you love a design but prefer a different gemstone, let us know.
We adapt the piece while preserving its style, craftsmanship, and essence.
✦ Do You Offer Matching Sets (Bracelet + Necklace + Earrings)? ✦
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Some jewels are meant to belong together.
Many designs can be developed into matching sets.
Share your wishes, and we will create a harmonious ensemble.
✦ Wholesale Availability ✦
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Every collaboration expands the world of each piece.
We welcome wholesale collaborations.
For boutiques, galleries, or events, we can produce pieces in the quantities and styles you need.
Share your vision and timeline, and we will prepare a tailored offer.
✦ About the Quality of Our Products ✦
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True beauty begins with truth.
Each piece is created using premium materials — high-grade gemstones, stainless steel wire, and secure clasps.
Every jewel is carefully crafted and inspected to ensure durability and lasting elegance.
Please note: colors may vary slightly depending on lighting and screen settings — each piece carries its own natural glow.
✦ Shipping, Returns & Exchanges ✦
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Every journey — forward or back — is part of the story.
All orders include tracking.
Europe (EU): Free shipping. No customs duties or import taxes.
Non-EU Europe: Flat rate €15. Possible customs duties or import taxes may apply (customer responsibility).
International: Flat rate €15. Duties and taxes are the customer’s responsibility.
United States: Flat rate €25 due to current shipping regulations, customs procedures, and increased international handling costs.
Returns must be requested within 1 week of delivery and sent back in original condition via registered post with tracking.
Please note: shipping costs are non-refundable unless the fault is ours. Refunds or replacements are issued after inspection.
✦ Delivery Times ✦
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What is made with care is never rushed.
✦ Processing Time
Orders are usually shipped within a few days, with an allowance of 5–7 business days for preparation.
✦ Shipping Options ✦
Standard Shipping: Reliable and cost-friendly. Delivery depends on postal services and customs.
Express Shipping: Faster delivery (often within a few days), available upon request before ordering at a higher cost.
✦ Estimated Total Delivery Time
Europe (EU): approx. 7–14 business days
Non-EU Europe: approx. 10–18 business days
International: approx. 12–21 business days
United States: approx. 12–21 business days
✦ Custom & Personalized Orders
Please allow approx. 2–3 weeks total for handcrafted pieces.
✦ A Gentle Note
Delivery times depend on postal services, customs, and seasonal demand. Delays may occur beyond our control.
Thank you for your patience and trust — your treasure will always be worth the wait.
✦ Your questions find answers, your soul finds a collection ›