✦ FAQ ✦
Every jewel carries a story, and so does every journey it takes to reach you.
This is more than a list of questions — it is a map of care, meaning, and connection.
Here you’ll find answers to the most common wonders: how we craft and tend to each piece, how your treasure is wrapped, shipped, and guided safely to your hands.
Like a star that never fades, may this guide lead your treasure safely to you.
✦ Custom and Personalised Orders ✦
Some stories can only be told through a jewel made just for you.
Yes — we absolutely love creating treasures that are uniquely yours.
You may request specific gemstones or colors, adjust lengths or sizes, or even ask for designs that carry a special symbolism just for you.
Simply leave us a note at checkout or contact us before placing your order, and together we’ll bring your vision to life.
Please note: because these pieces are made especially for you, personalized orders cannot be returned.
✦ Sizing Details ✦
Every body is unique — and your jewel should embrace yours as if it always belonged there.
Each listing includes the exact dimensions of the piece, so you know just what to expect.
But if you need a different size, simply share your wrist or neck measurement with us — and we’ll adjust it with care, at no extra cost.
That way, your jewel will arrive made to fit you perfectly, like it was always meant to be yours.
✦ Care Instructions ✦
Care is not routine — it is ritual.
To keep your jewel shining like the day it arrived, treat it with a little love and care.
Avoid wearing it in the shower, while swimming, or during exercise, and keep it away from chemicals such as lotion, hairspray, bleach, and perfume.
When not in use, let it rest wrapped in a soft cloth, like a treasure sleeping safely in its velvet chamber.
To clean, use only mild soap, warm water, and a soft cloth — never harsh cleaners.
A gentle touch is all it needs to stay radiant for years to come.
✦ Gift Wrapping & Packaging ✦
The first impression of a jewel is its arrival — and we believe that moment should feel like unwrapping a little piece of wonder.
Each order is born as a little treasure and wrapped with care, ready to embark on its own fairytale journey. The box that reaches your hands is not just packaging; it is a chest hiding light, love, and a story waiting to be told.
If your gift is meant for someone dear, we can add a handwritten card with your personal message — like a whisper from the heart, traveling quietly on paper.
Your parcel can also travel directly to the recipient, like a star tracing its own path across the sky, arriving to brighten their day. Simply provide the correct address at checkout.
And to make sure this magical journey unfolds exactly as you imagine, we will contact you once we receive your order. Because every detail is part of the story — and every story deserves to arrive with its own sparkle.
✦ Can You Make a Unique Piece Based on My Personal Story or Idea? ✦
Every soul carries a story — and some stories are meant to be worn as jewels.
Yes — and it’s our favorite kind of creation.
Whether it’s a special combination of gemstones, a milestone piece to honor your journey, or a design woven with personal meaning, we would love to bring it to life.
Share your story, your vision, your dream — and together we’ll create a jewel that is truly, uniquely yours.
✦ Can I Request a Specific Gemstone in a Design I See in Your Shop? ✦
Every stone speaks a different language — of color, of energy, of memory.
Absolutely — your jewel should feel like it was made just for you.
If you fall in love with a design but dream of it holding a different gemstone, simply let us know.
We’ll adapt the piece to your choice, while preserving the same style, craftsmanship, and magic that makes it unique.
✦ Do You Offer Matching Sets (Bracelet + Necklace + Earrings)? ✦
Some jewels are meant to travel together — pieces that complete one another like chapters of the same story.
Yes — many of our designs can bloom into beautiful matching sets.
If you’d like a bracelet, necklace, and earrings that speak the same language, simply share your wishes with us.
We’ll create a harmonious ensemble, crafted to complement perfectly — like notes of a melody that belong together.
✦ Wholesale Availability ✦
Every collaboration is a new constellation — treasures finding their place in more hands, more stories, more journeys.
Yes — we’d be delighted to discuss wholesale collaborations.
Whether for a boutique, gallery, or special event, we can craft treasures in the quantities and styles you need.
Simply share your vision, desired pieces, and timeline, and we’ll prepare a tailored offer made just for you.
✦ About the Quality of Our Products ✦
True beauty begins with truth — and for us, that means materials chosen with soul and intention.
We create each piece using only premium materials — high-grade gemstones, stainless steel wire, and secure clasps.
Every jewel is lovingly beaded and carefully inspected, so it carries both durability and timeless elegance.
Please note: colors may appear slightly different depending on lighting or your screen settings — a gentle reminder that every treasure has its own unique glow.
✦ Shipping, Returns & Exchanges ✦
Even the journey back is part of the story — every return retraces its steps like a wanderer finding home.
Europe: Free Shipping
Rest of World: €15 shipping fee — a small passage for your treasure’s journey across the seas.
Every order begins its voyage wrapped with love and care, always carrying a tracking number — like a compass guiding its path until it reaches your hands.
If for any reason your treasure must find its way back, please contact us within 1 week of delivery.
Items should return in their original condition, traveling back to us by registered post with tracking — retracing their steps like gentle wanderers.
Please note: shipping costs are non-refundable unless the fault is ours. Refunds or replacements are issued once the piece has safely returned and been lovingly inspected, ready to begin a new chapter in its journey.
✦ Delivery Times ✦
Every treasure takes its time — because what lasts forever is never rushed.
✦ Processing Time
Most orders are shipped within just a few days, but we allow 5–7 business days to ensure every treasure is prepared with care.
Every order is lovingly prepared and carefully wrapped after payment confirmation.
Each jewel is treated as a little treasure, ready to begin its journey across the world to you.
✦ Shipping Options ✦
- Standard Shipping
This is the method we use for all orders by default — safe, reliable, and cost-friendly.
Like every steady voyage, it may take a little longer depending on your country’s postal service and customs, but it will arrive faithfully.
- Express Shipping
Express Shipping brings your treasure swifter — often within just a few days, though exact times depend on your country’s delivery network.
Swift as the wind, but naturally at a higher cost. If you prefer this option, simply let us know via email before placing your order, and we’ll provide all the details.
✦ Estimated Total Delivery Time (from payment to arrival, Standard Shipping) ✦
- Europe: approx. 10–14 business days
- Rest of World: approx. 12–21 business days
✦ Custom & Personalized Orders
Handcrafted treasures take a little longer — because magic takes time.
For custom or personalized pieces, please allow about 2–3 weeks in total, so we can shape them with the special attention and magic they deserve.
✦ A Gentle Note
We always dispatch promptly, but once a parcel leaves our hands, its final journey depends on local postal services, customs, and seasonal demand. These steps are beyond our control, and sometimes small delays may occur.
Thank you for your patience and trust — your treasure will always be worth the wait.
✦ Your questions find answers, your soul finds a collection ›